How we work

Discover. Define. Develop. Deliver.

We open the problem up, agree on it, then open up the solutions and agree on those. Scope, exclusions and the fit check are published before you pay.

01
Discover
Understand people, context and evidence.
02
Define
Agree the problem and the scope before anything is designed.
03
Develop
Design every state, and prototype the critical journeys.
04
Deliver
Hand over specs, tokens and a QA checklist your engineers sign against.

Three ways to buy.

How much is decided before you pay depends on how consequential the work is.

01
Buy online
Productised service
Fixed scope. Starts without a call.
02
Configure
Fixed-scope project
Configured in the browser. Written scope back within 48 hours.
03
Qualify
Programme / advisory retainer
Too consequential to sell from a page. Seven questions first.

The opening two weeks of a configured or qualified engagement, and what you hold at the end of each step.

Days 1–2Kickoff: objectives, success criteria, decision-maker map, escalation pathKickoff document, signed
Days 3–5Access: data, analytics, systems, stakeholders, existing researchAccess log with owners and dates
Days 5–7Working agreement: cadence, review protocol, approval authority, response times both waysWorking agreement
Days 7–10Immersion: context absorption, constraint capture, assumption registerAssumption register
Days 10–14First checkpoint: early observations, confirmed scope boundary, risks raisedCheckpoint note, acknowledged in writing

01
On this site
Outcomes and scope: what you get, what isn’t included, what you bring, and the indicative price.
02
After we agree the problem
A written scope or proposal, before any money moves.
03
After signature
The working process: cadence, reviews, approvals and checkpoints you acknowledge in writing.

Answer four questions about your situation. We’ll point you to the right service and show how it’s priced.