Buy online2 weeksUsual first step
Experience Audit
For a product team losing conversion at a step they cannot name, because nobody has evaluated the journey against evidence instead of opinion.
- “Our conversion drops at step three and we do not know why.”
- “Support tickets are about the same five things.”
- “Users complain it is confusing but we do not know what to change.”
What you get
- 01Heuristic evaluation of up to 3 core journeys, scored against 10 usability heuristics
- 02Severity-ranked issue log with an evidence trail per finding
- 03Annotated screen-by-screen teardown (PDF + Figma)
- 04Conversion-loss hypothesis for each ranked issue
- 05A 90-minute working readout session, recorded
- 06One-page decision brief for your board or sponsor
Not included
- Moderated sessions with real users — that is the Research Sprint
- New screens, wireframes or visual design of any kind
- Code, implementation or developer handoff
- Competitor benchmarking against named comparators
- Accessibility conformance testing — that is the Accessibility Audit
- Re-audit after you make changes (available separately)
What you bring
- Access to the live product or a working staging build
- Analytics for the journeys in question, or written acknowledgement there are none
- One named person who can answer product questions within 24 hours
What should change
Decisions stop being opinion
Measured by
Recommendations adopted per release
The argument moves from taste to evidence
Measured by
Issues closed by severity rank
How it works
- 1
Book it
Send a booking request. Nothing is charged.
- 2
We confirm
We confirm the price and your start date by email.
- 3
Handover
10 working days from start to final handover.
- Who’s on it
- UX Researcher (lead) + second researcher for synthesis · Experience squad
Is the price final?
Not yet. Our prices are indicative while we finalise them. You get the confirmed price in writing before you pay anything.
After this
A Research Sprint when the audit finds behaviour it cannot explain, or Product UX/UI when it finds structure it can.
Configure4–6 weeks
Research Sprint
For a team about to fund a build on assumptions.
SAR 31,500–45,000· Indicative
Configure6–8 weeks focused
Product UX/UI
For a team with a decided direction and blocked developers.
SAR 63,000–90,000· Indicative